Privacy Policy

My Costume Partner ("we", "us", or "our") is committed to protecting the privacy of carnival bands, organisers, and masqueraders who use our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you use our costume sales and registration services.

By using My Costume Partner, you agree to the practices described in this policy.

We collect information you provide directly to us, including contact details, registration information, sizing details, payment records, and order history. We also collect technical information such as device data, browser type, and usage activity to help us improve the platform.

We use the information we collect to process registrations and payments, deliver our services, provide customer support, communicate important updates, and improve the platform. Bands retain ownership of the masquerader data collected through their branded stores.

All customer information collected through My Costume Partner belongs to the band that collected it. This includes contact details, registrations, sizing information, payment records, and order history. We do not sell or share this data with third-party marketplaces.

Payments are processed securely through trusted third-party payment providers. We do not store full card details on our servers. Payment provider handling of your information is governed by their respective privacy policies.

We only share information with service providers necessary to operate the platform, such as payment processors and hosting providers. We may also disclose information where required by law or to protect the rights, safety, and security of our users and our platform.

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While no system can guarantee absolute security, we continually work to safeguard the data entrusted to us.

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Bands may request deletion of their data subject to applicable legal and operational requirements.

Depending on your location, you may have rights to access, correct, update, or delete your personal information. To exercise these rights, please contact us using the details provided below.

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us through the contact options provided on our website.